CUSTOMER SATISFACTION GUARANTEE

14-Day Refund Policy

We stand behind the quality of our software. Learn about our 100% money-back satisfaction guarantee.

14-Day Money-Back Guarantee: If Beatport Downloader PRO does not meet your performance expectations or fails to operate on your system, you are entitled to a full refund within 14 days of purchase.

How Our Satisfaction Guarantee Works

We want you to feel completely confident when upgrading your DJ workflow. If you purchase an Ultra Studio PRO or High Quality license and encounter technical incompatibilities, persistent stream download issues, or unresolvable software errors, we will refund 100% of your purchase price.

Refund Eligibility Criteria

To maintain a fair ecosystem for all artists, refunds are approved under the following conditions:

Timeframe: Refund request submitted within 14 days of original license purchase timestamp.
Technical Malfunction: Inability of the software to analyze, stream, or download tracks due to verified server-side or client software bugs.
Fair Usage Policy: Lifetime quota usage must not exceed 25 successful track downloads prior to requesting a refund.

Refund Processing Times

Once approved, refunds are credited back to your original payment method:

Stripe (Credit / Debit Card): 3 to 7 business days depending on your issuing bank.
PayPal: Typically instant or within 24 hours.
Cryptocurrency (NOWPayments): Equivalent value in USD/EUR refunded to a verified wallet address within 48 hours.

How to Request a Refund

To request a refund, simply send an email to our support desk with the subject line 'Refund Request - [Your Order ID or Email]':

Support Email: [email protected]